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IACOM Foods · Customer Care

Our Return
Policy.

We take care in preparing and packing every order. Please review our return policy to understand how we handle delivered products, damaged items, and order concerns.

Products Cannot Be Returned

Due to the nature of our food products, we do not accept ordinary product returns. If your order arrives damaged or contains an incorrect item, contact our support team so we can review the issue.

01

No Returns

All sales are final. Due to the nature of our food products, products cannot be returned once delivered.

Please check the product, quantity, weight, and shipping details carefully before placing your order.

02

Damaged or Incorrect Products

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible after delivery.

Provide your order number, a description of the issue, and clear photographs of the product and its packaging. We will review your complaint and advise you on the next steps.

03

Refunds and Replacements

Refunds or replacements are not available for ordinary returns or changes of mind.

Where a product is damaged or incorrectly delivered, a resolution may be considered after reviewing the complaint, subject to applicable consumer protection laws.

04

Order Cancellation

Orders may not be cancellable after processing or dispatch. If you need to request a cancellation, contact us promptly with your order details.

05

Need Help with Your Order?

For questions about a delivery or a product concern, contact our support team through the Contact Us page on our website. Please keep your order number available to help us assist you.

Please note: This policy does not exclude any rights or remedies available to customers under applicable law.
Before You Order

Shop with confidence.

Please review your order details carefully before completing checkout.

Verify the product and quantity.
Confirm your delivery address and phone number.
Keep your order number for support enquiries.

Need assistance?

Have a concern about a delivered order? Get in touch with our team.

Contact Us